Ordering | Payment | Shipping | Return Policy | Questions
Billing & Order Inquiries
Please contact us at [email protected] with your name, order number, or date, and amount charge.
Ordering
Online
Click on "put in cart". After you have added your first item to your shopping cart, you will have the opportunity to add more items to your cart by clicking on "CONTINUE SHOPPING". When you're done shopping select shipping, click on the "GO TO PAYMENTS" button at the bottom of the shopping cart screen, and complete the ordering information.
Please check your shipping information carefully. We are not responsible for lost packages due to an address error on your end. If the package is returned to ExRx.net, you will be asked to pay the shipping cost again. If it is an error on our part, we will ship the package out at no cost.
Credit Card details are collected using an SSL secured server using 128-bit encryption so your privacy is protected. If you accidentally type your credit card information incorrectly you will be instructed to re-enter your credit card information again. Please allow at least 2 minutes to re-submit the corrected credit card information.
Payment Methods
Prices are in US Dollars. A currency converter is provided for your convenience.
Credit Card
We accept Visa and MasterCard, American Express, and Discover cards worldwide. If placing a mail order, please send your credit card information including expiration date and billing address (where the bank that issues your card sends your statements) along with your order and shipping address. If your credit card is declined, please double-check that the address you have entered matches the address where you receive your credit card bill. If your address matches correctly and you are still unable to order, please contact your bank and let them know of the situation.
Paypal
We also accept Paypal! At the checkout, you will be presented with the option to pay via Credit Card or PayPal.
Kansas Residents (Sales Tax)
Online Orders: Prices include local sales tax for Kansas residents and businesses.
Shipping
We do not charge shipping and handling for downloadable software. The following rates only apply to other products:
USA (Domestic)
- The shipping charge for a single unit is $5.
- 0.75¢ will be added to the shipping cost for each unit (i.e for 2 units shipping cost would be $5.75).
Canada
Postage rates are below. After adding items to the shopping cart, select region for exact shipping. Use our Currency Converter to figure the cost of an item in your native currency.
- The shipping charge for a single unit is $8.
- $1 will be added to the shipping cost for each unit (i.e for 2 units shipping cost would be $9).
Postage rates are below. After adding items to the shopping cart, select region for exact shipping. Use our Currency Converter to figure the cost of an item in your native currency.
- The shipping charge for a single unit is $8.
- $1 will be added to the shipping cost for each unit (i.e for 2 units shipping cost would be $9).
Also, see payment methods.
Return Policy
As with industry-standard, we do not accept returns for downloadable software. This is because there is no way you can return downloadable software and guarantee it won’t be used in the future. Before purchasing, please read full software descriptions and consider asking us any questions you may have before ordering.
This is our return policy for T-Shirts and Skinfold Calipers:
- return it within 15 days of receipt, in resaleable condition according to our return instructions, and your money will be refunded except for shipping and handling charges.
- return it within 30 days of receipt, in resaleable condition according to our return instructions, and we will offer you store credit.
A damaged product must be reported well within 15 days of receipt. You are responsible for shipping the returned items in all cases except for damaged products, where we'll reimburse you for shipping.
Please contact ExRx immediately at [email protected] for return instructions. You may want to ensure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on the following billing statement.
Typographical Errors
In the event that a coupon code or product is mistakenly listed at an incorrect price or discount, ExRx.net reserves the right to refuse or cancel any orders placed for product listed or priced incorrectly or usage of specific coupon codes, whether or not the order has been confirmed and your credit card charged. In no event shall ExRx.net be obligated to provide you the merchandise at the incorrect price or discount.
Questions
E-mail customer service at [email protected]. If there is a question about your order, we can only contact you if you leave the correct contact information. See "Our Privacy Statement" below.
ExRx.net Thanks You
We appreciate your business. Revenues from our online store help maintain ExRx.net and allow further development of our free online resources. Thank you for your support!
James GriffingExRx.net Principal
