Ordering Information

Billing & Order Inquiries

Please contact us at [email protected] with your name, order number, or date and amount charge.

Ordering

Online

Click on "put in cart". After you have added your first item to your shopping cart, you will have the opportunity to add more items to your cart by clicking on "CONTINUE SHOPPING". When you're done shopping select shipping, click on "GO TO PAYMENTS" button at the bottom of the shopping cart screen, and complete the ordering information.

Please check your shipping information carefully. We are not responsible for lost packages due to an address error on your end. If the package is returned to ExRx.net, you will be asked to pay the shipping cost again. If it is an error on our part, we will ship the package out at no cost.

Credit Card details are collected using a SSL secured server using 128 bit encryption so your privacy is protected. If you accidentally type your credit card information incorrectly you will be instructed to re-enter your credit card information again. Please allow at least 2 minutes to re-submit the corrected credit card information.


Payment Methods

Prices are in US Dollars. A currency converter is provided for your convenience.

Credit Card

We accept Visa and MasterCard, American Express, and Discover cards worldwide. If placing a mail order, please send your credit card information including expiration date and billing address (where the bank that issues your card sends your statements) along with your order and shipping address. If your credit card is declined, please double check your that the address you have entered matches the address where you receive your credit card bill. If your address matches correctly and you are still unable to order, please contact your bank and let them know of the situation.

Paypal

We also accept Paypal! At checkout you will be presented with the option to pay via Credit Card or PayPal.


Kansas Residents (Sales Tax)

Online Orders: Prices include local sales tax for Kansas residence and businesses.


Shipping

We do not charge shipping and handling for downloadable software. The following rates only apply to other products:

USA (Domestic)

  • The Shipping charge for single Unit is $5.
  • 0.75¢ will be added to shipping cost for each unit (i.e for 2 units shipping cost would be $5.75).

Canada

Postage rates are below. After adding item to shopping cart, select region for exact shipping. Use our Currency Converter to figure the cost of an item in your native currency.

  • The Shipping charge for single Unit is $8.
    • $1 will be added to shipping cost for each unit (i.e for 2 units shipping cost would be $9).

International

Postage rates are below. After adding item to shopping cart, select region for exact shipping. Use our Currency Converter to figure the cost of an item in your native currency.

  • The Shipping charge for single Unit is $8.
  • $1 will be added to shipping cost for each unit (i.e for 2 units shipping cost would be $9).

Also see payment methods.


Return Policy

As with industry standard, we do not accept returns for downloadable software. This is because there is no way you can return downloadable software and guarantee it won’t be used in the future. Before purchasing, please read full software discriptions and consider asking us any question you may have before ordering.

This is our return policy for T-Shirts and Skinfold Calipers:

  • return it within 15 days of receipt, in resaleable condition according to our return instructions, and your money will be refunded except for shipping and handling charges.
  • return it within 30 days of receipt, in resaleable condition according to our return instructions, and we will offer you store credit.

A damaged product must be reported well with in 15 days of receipt. You are responsible for shipping the returned items in all cases except for damaged products, where we'll reimburse you for shipping.

Please contact ExRx immediately at [email protected] for return instructions. You may want to insure your return; we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a credit will be issued and will appear on the following billing statement.


Questions

E-mail customer service at [email protected]. If there is a question about your order, we can only contact you if you leave correct contact information. See "Our Privacy Statement" below.


ExRx.net Thanks You

We appreciate your business. Revenues from our online store help maintain ExRx.net and allow further development of our free online resources. Thank you for your support!

James Griffing
ExRx.net Principal